Contact us via the form below or by calling 1300 659 398 and someone from our customer service team will endeavour to resolve your problem. In some cases we may request that you notify us of your concerns in writing. We will make every effort to resolve your concerns promptly. If concerns remain, you may request to speak to a supervisor who will review your case and advise any decisions reached. Some matters, such as supply quality problems, have to be referred to a distributor and may take longer to sort out due to their technical nature. However, we will endeavour to keep you up to date as we are notified of progress. Whatever the problem, contacting us first is generally the quickest way to fix things, and often helps us make improvements for other customers.
In NSW all our customers have the right to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance. The Energy and Water Ombudsman provides a free, fair and independent dispute resolution service for all electricity and water customers in New South Wales.
EWON’s contact details are below:
Freecall:
1800 246 545
Freefax:
1800 812 291
Post Reply Paid: 86550, Sydney South NSW 1234
Email:
complaints@ewon.com.au
Website:
www.ewon.com.au 